Man with Van Brompton Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Brompton provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 We, us, our means the Man with Van Brompton removal service provider.

1.2 You, your means the customer who books or uses our services.

1.3 Services means any removal, relocation, loading, unloading, packing, unpacking, furniture assembly, van hire with driver, or related services supplied by us.

1.4 Goods means the items, furniture, personal effects, equipment, or any other property which you ask us to move, handle, store, or otherwise deal with.

1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.

2. Scope of Services

2.1 We provide man and van and removal services for household and commercial moves, including local and regional collections and deliveries.

2.2 The precise scope of services, including start location, destination, approximate duration, and any additional tasks such as packing or furniture assembly, will be set out in your booking confirmation.

2.3 We reserve the right to refuse to carry or handle any goods which, in our reasonable opinion, may pose a risk to health, safety, property, or compliance with applicable laws and regulations.

3. Quotations and Pricing

3.1 Any quotation provided by us is based on the information you supply, including addresses, access details, size of property, approximate volume of goods, and any special requirements.

3.2 Quotations may be given on an hourly rate or a fixed-price basis. The basis of your quotation will be set out in writing before you confirm your booking.

3.3 We reserve the right to adjust the price if:

(a) the information you have provided is incomplete or inaccurate, or

(b) the work required differs materially from what was originally agreed, including but not limited to additional items, extra floors or long carries, waiting time outside the agreed schedule, or changes to access or parking arrangements.

3.4 Unless stated otherwise, quoted prices do not include parking charges, congestion or clean air zone charges, tolls, or ferry fees, which will be payable by you where applicable.

4. Booking Process

4.1 You may request a quotation and make a booking by contacting us and providing all required details, including the date of the move, collection and delivery addresses, and a description of the goods.

4.2 A booking is only confirmed when we have accepted your request and you have received written confirmation of the booking details, together with any applicable deposit requirements.

4.3 You are responsible for checking that all information in the booking confirmation is correct. Any discrepancies must be notified to us as soon as possible.

4.4 We reserve the right to decline any booking request at our discretion, for example where we have capacity constraints, safety concerns, or other reasonable grounds.

5. Payments and Charges

5.1 Payment terms will be outlined at the time of booking. We may require a deposit to secure your booking, with the balance payable on completion of the services or in advance, depending on the nature of the job.

5.2 Acceptable methods of payment will be specified at the time of booking. You are responsible for ensuring that payment is made in full and on time.

5.3 For hourly-rate bookings, charging will normally start from the scheduled arrival time or from when the van arrives on site, whichever is earlier, subject to any grace period agreed in advance.

5.4 Waiting time caused by delays outside our control, including but not limited to lack of access, keys not being available, or paperwork delays, may be charged at the agreed hourly rate.

5.5 If you fail to make any payment by the due date, we may charge interest on the overdue amount and may suspend or cancel services until all outstanding sums are paid in full.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.

6.2 For cancellations made with reasonable notice, any deposit may be refunded or applied to a future booking at our discretion. Details of applicable notice periods and cancellation charges will be communicated at the time of booking.

6.3 If you cancel at short notice, including on the day of the move, we reserve the right to retain part or all of the agreed charges to cover our costs and loss of business.

6.4 If you need to change the date, time, or scope of work, we will use reasonable efforts to accommodate your request, but this will depend on our availability and may lead to a revised quotation.

6.5 We may cancel or reschedule the services if:

(a) you fail to comply with these Terms and Conditions,

(b) we reasonably believe that safety or legal compliance would be compromised, or

(c) events beyond our reasonable control prevent us from carrying out the services. In such cases, we will discuss alternative arrangements with you.

7. Your Responsibilities

7.1 You must ensure that we have suitable and safe access to the collection and delivery addresses, including appropriate parking for the van and clear routes for carrying goods.

7.2 Where parking permits, visitor passes, or special authorisations are required, you are responsible for arranging them unless explicitly agreed otherwise.

7.3 You are responsible for packing your goods securely unless you have requested and we have agreed to provide packing services. We are not liable for damage caused by inadequate or inappropriate packing carried out by you or a third party.

7.4 You must remove and secure any personal or high-value items which you do not wish us to handle, and you should not leave cash, jewellery, important documents, or other valuables in furniture or containers being moved.

7.5 You must ensure that all appliances are disconnected, defrosted, and drained as appropriate before the move. We do not undertake specialist disconnection of gas, electrical, or plumbing installations.

7.6 You must not ask us to carry or handle any prohibited goods, including but not limited to illegal items, explosives, flammable substances, gas cylinders, or hazardous waste.

8. Our Responsibilities

8.1 We will provide the services with reasonable care and skill, using suitable vehicles and taking appropriate steps to protect your goods and property.

8.2 Our staff will take reasonable precautions to avoid damage to your goods and to the premises at both collection and delivery addresses.

8.3 If we believe that moving any particular item is unsafe or likely to cause damage due to its condition, size, weight, or access constraints, we may decline to move that item or may move it only on a limited liability basis as agreed with you.

9. Liability and Limitations

9.1 Our liability for loss of or damage to your goods is limited to losses arising from our negligence or breach of contract and is subject to the exclusions and limitations set out in this clause.

9.2 We are not liable for:

(a) loss or damage arising from your failure to pack goods properly,

(b) loss or damage to items with pre-existing defects, wear and tear, or inherent fragility,

(c) loss or damage caused by your instructions which we have reasonably advised against,

(d) indirect or consequential losses, such as loss of profit, loss of use, or emotional distress, and

(e) loss of or damage to valuables, money, jewellery, watches, antiques, fine art, or important documents, unless specifically declared and agreed in writing.

9.3 We are not responsible for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to severe weather, traffic incidents, road closures, civil unrest, or acts of third parties.

9.4 Unless otherwise agreed in writing, our total liability for loss of or damage to your goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount, having regard to the value of the goods and the price paid for the services.

9.5 You must notify us in writing of any loss or damage as soon as reasonably practicable and in any event within a reasonable time after completion of the services. You must provide evidence of the loss or damage, including photographs and proof of value where requested.

10. Insurance

10.1 We take reasonable care of your goods while they are in our custody and control. You are strongly advised to ensure that your own contents or business insurance provides adequate cover for removals.

10.2 If you require additional insurance cover or wish to declare high-value items, this must be discussed with us in advance so that appropriate arrangements can be considered.

11. Waste and Environmental Regulations

11.1 We operate in accordance with applicable waste and environmental regulations when transporting items for disposal or recycling.

11.2 We are not a general waste collection company and cannot remove or dispose of household refuse, black bags of mixed waste, hazardous materials, or regulated waste streams unless specifically agreed and compliant with relevant regulations.

11.3 Where we agree to remove items for disposal or recycling, you confirm that you have the right to dispose of those items and that they do not contain hazardous or restricted materials.

11.4 Any charges for waste transfer, recycling centres, or specialist disposal services will be passed on to you and may be included in your quotation or itemised separately.

11.5 We reserve the right to decline to transport any goods for disposal or recycling if we reasonably believe that doing so would breach legal or environmental requirements.

12. Delays and Access Issues

12.1 While we will use reasonable efforts to arrive and complete the work within agreed timeframes, all arrival and completion times are estimates and are not guaranteed.

12.2 We are not liable for delays caused by factors outside our control, including heavy traffic, adverse weather, breakdowns, access restrictions, or delays caused by third parties.

12.3 If we are delayed in starting or completing the work due to access issues, inadequate parking arrangements, or other circumstances within your control, additional waiting or labour charges may apply.

13. Complaints and Disputes

13.1 If you have any concerns or complaints about our services, you should raise them with us as soon as possible so that we have the opportunity to address them.

13.2 We will investigate any complaints fairly and promptly and will aim to reach a reasonable resolution.

13.3 If a dispute cannot be resolved informally, either party may seek to pursue their rights through the courts or other appropriate channels.

14. Data Protection and Privacy

14.1 We will collect and use your personal information only as necessary to provide the services, manage your booking, and comply with our legal obligations.

14.2 Your details will be handled in a secure and confidential manner and will not be shared with third parties except where required by law or where necessary to deliver the services, such as with subcontractors or payment processors.

15. Changes to These Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

15.2 Any significant changes will be highlighted on our service information before you confirm a new booking.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By confirming a booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.