Man with Van Brompton Privacy Policy

This Privacy Policy explains how Man with Van Brompton collects, uses, stores and shares personal data relating to customers in the Brompton area. It applies to all customers and potential customers who use, or consider using, our man with a van and related transport or removal services in this area. We are committed to handling your personal data fairly, lawfully and transparently, in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Who We Are and Scope of This Policy

Man with Van Brompton is a service provider offering man with a van and associated transport, removal and delivery services to customers in the Brompton area. For the purposes of data protection law, we act as the data controller for the personal data described in this Privacy Policy. This Policy applies whenever you interact with us as a customer or prospective customer in the Brompton area, including when you request a quote, make a booking, or use our services.

Types of Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and which services you use. The main types of personal data we may collect include:

Identification and contact details, such as your full name, address, service pickup and drop-off addresses, and any other contact details you provide to us. Booking and service information, such as the date and time of your booking, the type of service requested, information about the items or property to be moved, and any special instructions you choose to give us. Communication records, including the content of messages, notes of telephone calls or other communications between you and us relating to enquiries, quotes, bookings, and feedback. Payment and billing information, such as billing address and basic payment status information. Where payments are processed by third-party payment processors, we do not receive full payment card details, but we may receive confirmation that payment has been authorised or completed. Technical and usage information, which may include limited device or usage data provided through your chosen method of communication or browsing, such as date and time of contact, basic log data or information sent by your browser.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, use our services, or provide feedback. This may be through telephone calls, messages, online forms, or in-person discussions. We may also receive personal data indirectly if another person arranges services on your behalf, for example by providing your name, address or contact details so that we can perform the requested services.

Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so under the UK GDPR. The main lawful bases we rely on are:

Performance of a contract. We process your personal data where it is necessary to take steps at your request before entering into a contract with you, and to perform our contract with you, such as arranging and completing your man with a van service. Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing our business operations, improving our services, and handling customer enquiries or disputes. Legal obligations. We process personal data where it is necessary to comply with legal and regulatory obligations, for example relating to record keeping, tax, or responding to lawful requests from authorities. Consent. In limited situations where we rely on your consent, we will clearly explain what we are asking for and why. You can withdraw your consent at any time, although this will not affect the lawfulness of processing that took place before consent was withdrawn.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including handling enquiries, providing quotes, arranging and delivering man with a van and related services, and managing bookings and schedules. To communicate with you, such as responding to your messages, confirming bookings, providing updates about your service, requesting feedback, and dealing with complaints or disputes. To manage our business operations, including record keeping, quality control, staff training, planning and improvement of our services, and maintaining accurate internal records. To process payments and related administration, such as sending invoices, confirming payment status, and handling any payment-related queries or refunds. To comply with legal and regulatory requirements, including tax, accounting and other obligations, as well as responding to lawful requests from public authorities.

Data Sharing and Use of Processors

We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy and where permitted by law. These third parties may include:

Service providers acting as data processors, who support our business operations such as IT system providers, customer management tools, and payment processing providers. These processors only process your personal data on our instructions, subject to appropriate contractual safeguards and security measures. Professional advisers, such as accountants or legal advisers, where reasonably necessary for the management of our business, compliance, or in connection with legal claims. Public authorities, regulators or law enforcement agencies, where we are legally required or permitted to disclose personal data, for example in relation to fraud prevention or legal proceedings. We do not sell your personal data and we do not share it with third parties for their own independent direct marketing purposes.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements. The specific retention period can vary depending on the type of data and the reason for processing.

In general, customer and booking records are retained for a period that allows us to handle enquiries, resolve potential disputes, and demonstrate that we have fulfilled our obligations. Financial records, such as invoices and transaction details, may be retained for longer periods as required by tax and accounting laws. When personal data is no longer required, we will securely delete or anonymise it.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricted access to personal data, use of secure systems, and procedures for managing, storing and disposing of data. While we take reasonable steps to protect your data, no method of transmission or storage can be guaranteed as completely secure. You are encouraged to take care when sharing personal data and to notify us promptly of any concerns about the security of your information.

International Transfers

Where we use service providers or systems that are located outside the United Kingdom or the European Economic Area, your personal data may be transferred to countries that may have different data protection laws. In such cases, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or relying on other lawful transfer mechanisms, so that your personal data remains adequately protected.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Brompton customers in the Brompton area, subject to certain conditions and limitations:

Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, along with certain information about how we use it. Right to rectification. You have the right to request that we correct or complete any inaccurate or incomplete personal data we hold about you. Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection you have raised. Right to object. You have the right to object, on grounds relating to your particular situation, to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds to continue. Right to data portability. Where our processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller. Right to withdraw consent. Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our internal practices, or applicable legal or regulatory requirements. Any updates will take effect when the revised Privacy Policy is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle personal data.