Terms and Conditions for Man With Van Brompton
These Terms and Conditions set out the basis on which Man With Van Brompton provides moving, loading, unloading, transport, and related support services for domestic and commercial customers in the UK. By placing a booking, requesting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. These terms are intended to be fair, clear, and consistent with UK consumer and transport standards. They apply to all services supplied under the man with van Brompton name unless a written variation has been agreed in advance.
For the purposes of these terms, ???we??�, ???us??�, and ???our??� mean the service provider, while ???you??� and ???your??� mean the customer, consignee, sender, or any person acting with authority on the customer???s behalf. A booking may relate to a single item move, part-load transport, furniture relocation, office relocation, or other agreed van service. These terms should be read carefully because they explain what is included, what is excluded, how payment works, and how risks are allocated.
Nothing in these terms affects your statutory rights under UK law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. The UK service terms below are designed to be practical and transparent, while allowing us to operate efficiently and safely. Any order placed with Man With Van Brompton is accepted only subject to availability, accurate information being supplied, and agreement on the scope of work.
A booking request may be made through the usual enquiry channels, including by phone, email, messaging, or written confirmation arranged by our team. A booking is only confirmed when we have accepted the job details and, where applicable, received any required deposit or prepayment. The customer must provide accurate information about the collection and delivery addresses, access conditions, parking, item sizes, weight, fragile goods, dismantling requirements, and any time restrictions. If the information supplied changes before collection, we may revise the quotation, timing, staffing, or vehicle size.
Our quotations are usually based on the details provided at the time of enquiry. If the job differs on arrival from the description supplied, we reserve the right to adjust the price or refuse to proceed where the change creates a safety issue, exceeds the agreed capacity, or materially alters the service. Examples include additional floors without lift access, extra items, unreported heavy goods, long carry distances, restricted parking, or the need for specialist handling. The customer is responsible for ensuring that all items can be safely and legally moved.
We may ask for photographs, inventories, or other relevant information before confirming a booking for a man with van service. The customer must make sure that all items are suitably packed unless packaging has been agreed as part of the service. Where we agree to dismantle, assemble, or protect items, that agreement will be limited to the scope confirmed in writing or verbally before the job starts. Time slots are estimates unless expressly guaranteed, and may be affected by traffic, weather, access delays, or earlier jobs overrunning.
Payments must be made in the manner and by the deadline agreed at booking. Unless otherwise stated, full payment is due immediately upon completion of the job. We may request a deposit to secure the reservation, especially for larger removals, weekend work, peak periods, or assignments requiring extended travel. Accepted payment methods may include bank transfer, card payment, or cash where permitted and pre-agreed. Any card or transfer charges, where lawful and disclosed, will be made clear in advance.
If a quoted price is based on an hourly rate, the charging period begins when the vehicle or team arrives at the agreed collection point or, if earlier, when work starts at the request of the customer. Waiting time, parking delays, additional loading time, failed access, or route changes requested by the customer may be chargeable. If the job is fixed-price, the price covers only the services and assumptions listed in the quotation. Anything outside that scope may be treated as an additional charge, subject to agreement where practicable.
We may suspend or refuse further work if payment is overdue, if a deposit is not received, or if a customer has previously failed to pay. Late payment may result in reasonable recovery costs being added, to the extent permitted by law. The customer is responsible for ensuring payment is made by the person who booked the service. Man With Van Brompton does not normally provide credit unless this has been expressly agreed in writing. VAT, if applicable, will be charged according to the relevant rules and disclosed where required.
Bookings may be cancelled or rescheduled by the customer, but notice should be given as early as possible. If a booking is cancelled after confirmation, we may retain the deposit and/or charge a cancellation fee where we have reserved time, vehicles, or staff for the job. The amount of any fee will depend on the notice given, the size of the booking, and any unrecoverable costs already incurred. For short-notice cancellations, including same-day cancellations, the full or substantial value of the booking may be payable if we are unable to reallocate the slot.
If we need to cancel or reschedule due to vehicle failure, staff shortage, severe weather, safety concerns, or events outside our reasonable control, we will try to give prompt notice and offer an alternative date or time. We are not liable for indirect losses caused by cancellation, but if we have already received payment for work not carried out, we will refund the unearned amount or apply it to a rearranged booking, as appropriate. Force majeure events may include flood, fire, road closures, police restrictions, strikes, or other exceptional disruptions.
Where a booking is postponed, the revised date remains subject to availability and may be charged at a different rate if the original quotation was based on seasonal, time-specific, or availability-related factors. If the customer repeatedly changes dates or provides unreliable information, we may treat the booking as cancelled and apply our cancellation rules. Any agreed waiver of cancellation charges must be confirmed in writing. The customer should understand that reserving a vehicle and crew creates genuine business costs even when the move does not proceed.
Liability is limited to the extent permitted by UK law. We will take reasonable care of your goods while they are in our possession, but customers should ensure that items are adequately packed, labelled, and protected unless we have expressly agreed to pack them. We are not responsible for damage caused by poor packing, pre-existing defects, inherent weakness, wear and tear, or items that are not suitable for transport. Fragile, valuable, antique, sentimental, or irreplaceable goods should be declared in advance so that appropriate handling can be discussed.
Unless negligence can be proved, we are not liable for loss or damage resulting from defective access, incorrect instructions, inaccurate inventories, items left unsecured, or customer actions during loading or unloading. We are also not liable for damage to flooring, walls, stairways, lifts, or pathways where such damage arises from normal manoeuvring in confined spaces or from the customer???s failure to warn us of hazards, weak structures, or restricted access. Where the customer requests a particular method of movement against our advice, the risk may pass to the customer to the extent allowed by law.
Our total liability for direct loss arising from any single booking will not exceed the amount paid or payable for that booking, except where liability cannot legally be limited, such as for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded under law. We do not accept liability for consequential loss, loss of profits, loss of opportunity, or business interruption. The customer should consider arranging insurance for goods in transit where appropriate, especially for high-value items. Insurance cover, if offered or referenced, will always be subject to its own policy terms and exclusions.
Customers must comply with all waste regulations and must not ask us to transport, dispose of, or handle illegal, hazardous, or prohibited waste unless this has been expressly agreed and lawfully arranged. This includes, without limitation, asbestos, chemicals, solvents, oil, paint, gas canisters, clinical waste, sharps, batteries, contaminated materials, and items requiring specialist disposal licences. If waste removal is included in a service, the customer remains responsible for declaring the nature of the waste so that we can determine whether the work is lawful and whether any permits, documentation, or specialist treatment are required.
Where general waste, recyclable materials, or unwanted household items are collected as part of a lawful service, the customer warrants that they have the right to dispose of those items and that they are not fly-tipped, stolen, or otherwise unlawfully obtained. We may refuse any load that appears unsafe, contaminated, improperly classified, or likely to breach environmental rules. If prohibited waste is discovered after collection, we may stop the job, return the materials at the customer???s expense where lawful, or pass them to the relevant authority if required. Any additional disposal fees, permits, or site charges will be the customer???s responsibility.
The customer must also ensure that items handed over for transport do not include hidden waste, restricted substances, or goods that may leak, emit odours, or damage the vehicle or other property. We reserve the right to inspect loads to the extent reasonably necessary for health, safety, and legal compliance. If the customer fails to comply with waste regulations, they will indemnify us against any fines, claims, losses, clean-up costs, or enforcement action arising from that failure, except where caused by our own negligence or unlawful conduct. These obligations apply equally to any man with van Brompton booking involving disposal, clearance, or removal of unwanted items.
Customers must provide safe and lawful access to the collection and delivery points, including any required parking permission, access codes, lift reservations, or entry arrangements. If access is delayed or impossible because information was incorrect or incomplete, we may charge waiting time, aborted-callout costs, or redelivery charges. The customer must ensure that any person receiving goods is present, authorised, and able to accept delivery. We are entitled to leave items only where reasonably instructed and lawful to do so, but any such instruction is at the customer???s risk if no one is available to sign or confirm receipt.
All items remain the customer???s responsibility until loaded and our responsibility only while they are in our care, subject to these terms. We may refuse to move goods that are unsafe, over the agreed weight, likely to cause injury, or likely to damage the vehicle. We also reserve the right to stop work where behaviour becomes abusive, threatening, or unsafe. If the customer or any third party interferes with the job, provides unsafe assistance, or gives misleading directions, we will not be liable for resulting delays or damage. Reasonable cooperation from the customer is required throughout the service.
Nothing in these terms prevents us from using subcontractors, provided that we remain responsible for the service as agreed, subject to lawful limits. Subcontractors may be used for driving, loading, delivery, or support tasks where appropriate. Any reference to a ???team??� may include employees, agents, or subcontractors acting under our authority. The customer may not assign or transfer the booking without our consent. Any waiver by us of a breach must be in writing and will apply only to the specific instance concerned. Failure to enforce a term at any time does not mean we have waived that term generally.
Data and personal information supplied for booking administration will be handled in line with applicable UK data protection rules and used only for the purpose of managing the service, communicating about the booking, and meeting legal obligations. We may retain records of quotations, job notes, payment information, and incident reports for legitimate business and compliance purposes. By making a booking, the customer consents to the use of such information for operational reasons, including contacting the customer about changes, confirmations, or follow-up matters related to the booked service.
These terms may be updated from time to time. The version in force at the date of booking will normally apply to that booking unless a later version is agreed and does not prejudice the customer???s rights. If any dispute arises, the parties should first try to resolve it informally and in good faith. Where appropriate, the customer may have rights to seek redress under applicable UK consumer law. If a court or regulator decides that any clause is unfair or invalid, that clause will be severed only to the minimum extent necessary and the rest of the terms will continue.
The service is provided on the basis that the customer has read, understood, and accepted these conditions. By confirming a booking with Man With Van Brompton, you acknowledge that the service will be delivered in accordance with the agreed quotation, lawful instructions, and these terms. These provisions are intended to protect both parties and ensure that every man with van or van service is carried out responsibly, transparently, and in compliance with UK law.
These Terms and Conditions are governed by the laws of England and Wales, and any dispute or claim arising out of or in connection with them will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, any mandatory consumer protections or jurisdictional rights that apply to you will continue to apply to the extent required by law. The governing law clause does not limit any statutory rights that cannot be excluded by agreement.
Any notices regarding cancellations, amendments, complaints, or claims should be raised as soon as reasonably possible after the relevant event. We may require supporting evidence, such as photographs, inventory notes, or payment records, in order to assess a claim fairly. No claim will automatically be admitted merely because it has been made. Our assessment will consider the facts, the scope of the booking, any agreed special handling instructions, and whether the loss or damage was caused by us or by matters outside our control.
If any discrepancy exists between a verbal discussion and a written quotation or confirmation, the written version will usually prevail, unless it is clearly incorrect or unlawful. Customers are encouraged to check booking details carefully before confirming, including dates, access, item lists, and any additional tasks. These terms for a man with van service in Brompton are designed to support a professional, lawful, and reliable service relationship for every customer.